Convoy Connect Help Center
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What do you need help with?
Set up your routing guide
Adding lanes and rates
Adding a Location
Adding accessorial rates
Create and tender your shipment
Creating a shipment
Tendering a load to a carrier with a rate on file
Tendering a spot load to carriers in your network
Orders in, shipments Out
Making changes to a load after it's assigned to a carrier
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Track and complete shipments
Understanding filters and statuses
Tracking your shipments tendered to Convoy
Managing documents for shipments tendered to Convoy
Marking your shipments as completed
Canceling a shipment
Archiving a shipment
Metrics and Reporting
Understanding Lane Performance and Scorecard Metrics
Account data and reporting
Understanding carrier scorecards and metrics
Frequently Asked Questions
What is Convoy Connect?
How can I get in touch with the Connect team?
How can I add my colleague to the platform?
Can I bulk upload my data to Connect?
How can I change my password?
Auto Acceptance for Convoy Shipments
Shipment visibility and updated statuses
Using Connect As a Carrier
Accepting a Tender
Communicating Carrier Information and Tracking
Responding to A Shipper’s Request for Coverage